MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
jonnysods
Mar 31, 02:43 PM
Suckaz. What a mess.
Huntn
Mar 18, 08:59 PM
Back in Ron Paul warned us about Barack Obama and the fact that his foreign policy would almost certainly essentially mirror that of the Democrats and Neo-Cons for the past 60 years.
I am very unhappy that Obama did not get us out of a state of War. Which pacifist do you plan on voting for this next time around?
I am very unhappy that Obama did not get us out of a state of War. Which pacifist do you plan on voting for this next time around?
NickUK69
Apr 11, 11:33 AM
Hi
With all the Android phones coming out and manufacturers having no specific cycle, the iPhone is really out of date already!
iPhone 1 - 2G
iPhone 2 - adds 3G
iPhone 3 - adds 3GS
Therefore the above three phones are all 'old' regarding what was released around the same time.
iPhone 4 - will be about 18 months old by the time the iPhone 5 comes out.
People will loose interest in Apple iPhones with so many other new releases coming out on a regular basis.
With all the Android phones coming out and manufacturers having no specific cycle, the iPhone is really out of date already!
iPhone 1 - 2G
iPhone 2 - adds 3G
iPhone 3 - adds 3GS
Therefore the above three phones are all 'old' regarding what was released around the same time.
iPhone 4 - will be about 18 months old by the time the iPhone 5 comes out.
People will loose interest in Apple iPhones with so many other new releases coming out on a regular basis.
Snowy_River
Jul 28, 05:34 PM
I appreciate the thoughts on my quandry whether or not to return my 20 " iMac and purchase after the WWDC. Of course my decision is not any easier with one vote for and one vote against.
Thanks Grokgod and Multimedia for the thoughts...
I'll chime in and try to help alleviate your quandary. I would take it back. You've got a narrow window of opportunity to take it back, and we're just a few days away from an event that will likely harold the release of a new iMac. Even if you wanted to keep this model, if you take it back and then buy it after the release of the new one, you'll likely be able to get it at a fairly discounted price. So, that's what you have to weigh against having a computer to play with for the next couple of weeks...
Thanks Grokgod and Multimedia for the thoughts...
I'll chime in and try to help alleviate your quandary. I would take it back. You've got a narrow window of opportunity to take it back, and we're just a few days away from an event that will likely harold the release of a new iMac. Even if you wanted to keep this model, if you take it back and then buy it after the release of the new one, you'll likely be able to get it at a fairly discounted price. So, that's what you have to weigh against having a computer to play with for the next couple of weeks...
DesmoPilot
Aug 8, 05:25 PM
i don't know, i still think the Gran Turismo series is the best as far as real driving simulation. by far.
In terms of driving/racing sim, any SimBin racer wipes the floor with the GT series.
In terms of driving/racing sim, any SimBin racer wipes the floor with the GT series.
carmenodie
Apr 7, 11:13 PM
Best Buy is trash!!!
My girlfriend went looking for a ps3 120 in 2009 for my xmas gift but they said they only had the 250 models. Well, she got me the 250 but just two days later Best Buy had them 120s piled high a mother******!
And if any of you remember Elmo Gate from back in the day the same thing. No tickle me Elmos in Wallgreens but a day after xmas they were everywhere.
My girlfriend went looking for a ps3 120 in 2009 for my xmas gift but they said they only had the 250 models. Well, she got me the 250 but just two days later Best Buy had them 120s piled high a mother******!
And if any of you remember Elmo Gate from back in the day the same thing. No tickle me Elmos in Wallgreens but a day after xmas they were everywhere.
daneoni
Sep 19, 03:36 AM
PowerBook G5 by the holidays.
ThinkingMac
Sep 19, 10:01 AM
umm, how about more than a simple basic update.
We need:
Firewire 800
Superdrive DL w/ OPTION FOR BLU-RAY!!!
Nvidia 7800 or 7900 option!! we need option for best vid card!! upgrade to 512 mb vram
and..... Magsafe Airplane/Auto POWER ADAPTER!!
I agree and dont forget express card 54 so we can get our CF card readers
We need:
Firewire 800
Superdrive DL w/ OPTION FOR BLU-RAY!!!
Nvidia 7800 or 7900 option!! we need option for best vid card!! upgrade to 512 mb vram
and..... Magsafe Airplane/Auto POWER ADAPTER!!
I agree and dont forget express card 54 so we can get our CF card readers
truz
Aug 6, 02:27 AM
I'd like to see a 25" imac pro :) hmm. August 7th 1985, birth date. I get the best of both worlds, it's my 21st birthday and WWDC landed on the same day!
I'd like to see a new wireless router by apple along with a 25" imac pro so I can purchase one tomorrow :D
I'd like to see a new wireless router by apple along with a 25" imac pro so I can purchase one tomorrow :D
HecubusPro
Sep 19, 11:59 AM
You know, Sony and Nintendo are just *SO* behind the curve with next gen gaming systems.
Microsoft has had it's XBox 360 out for MONTHS, while Sony and Nintendo gamers are lagging behind, barely able to function on their PS2s and GameCubes.
If Sony and Nintendo don't release the PS3 and Wii, respectively, in the next week, they'll be the laughing stocks of the industry. There's no excuse for them to release their next gen gaming systems a year after their competitor.
I'm going to hold my breath until I turn blue if I don't get what I want, because I'm childish like that.
There's a difference between simply dropping the same chip into a computer that everyone else is using, and creating groud-up proprietary hardware designed to run proprietary software. IMO, the video game business isn't a good analogy.
Microsoft has had it's XBox 360 out for MONTHS, while Sony and Nintendo gamers are lagging behind, barely able to function on their PS2s and GameCubes.
If Sony and Nintendo don't release the PS3 and Wii, respectively, in the next week, they'll be the laughing stocks of the industry. There's no excuse for them to release their next gen gaming systems a year after their competitor.
I'm going to hold my breath until I turn blue if I don't get what I want, because I'm childish like that.
There's a difference between simply dropping the same chip into a computer that everyone else is using, and creating groud-up proprietary hardware designed to run proprietary software. IMO, the video game business isn't a good analogy.
macDrewd
Mar 26, 07:01 AM
Please release OS X Lion on a cool Apple flash drive :cool:
Really don't want another DVD, my shelf is full!
Really don't want another DVD, my shelf is full!
NightFox
Apr 19, 01:37 PM
why? iphones outselling itouches by so much makes sense to me.
Just really basing it on my own experience - I'm the only one of my close friends/family to own an iPhone, but I can count 5 iPod Touches in that same group. Also thought their would be a lot of iPod Touches owned by children rather than iPhones.
Just really basing it on my own experience - I'm the only one of my close friends/family to own an iPhone, but I can count 5 iPod Touches in that same group. Also thought their would be a lot of iPod Touches owned by children rather than iPhones.
Texas04
Nov 28, 06:29 PM
That would add already to the money that they get from the purchased music.. Apple will not allow this... at least they shouldnt, and wouldnt Universal be happy as is?
Microsoft started this and it is a good hit into Apple... but Apple has a agreement and will not break that agreement... especially to get rid of the ease of 99 cent standard pricing
Microsoft started this and it is a good hit into Apple... but Apple has a agreement and will not break that agreement... especially to get rid of the ease of 99 cent standard pricing
mc68k
Dec 3, 07:50 PM
well i havent posted a lot at MR recently. i'm a long time fan of the GT series. played GT1, 2, 4. 100% completed all i think (to the extent that you could ie GT4) . memorized every track, every braking point, how to ram cars, how to cut parts of the track off, how to handle all drivetrains, how to race with dpad or analog stick, how to variate braking/accel. never used a race wheel. i'm really a purist, i won't cheat unless i have to get to the front of the pack. i like to race low HP cars or poorer handling cars or compete with a lower HP car. i read all the descriptions. i scour the used car lot for rarities. i spot cars all the time in real life and like to see them well represented in the game. i would've bought a PS3 just for this game, but i ended up getting the PS3 sooner. ive been waiting for this game for years. i like to watch car shows on tv like the spike powerblock shows, 2 guys garage, gearz, top gear (new US one sucks), battle of the supercars, mecum auctions, barrett jackson auctions, my classic car, etc
pre ordered but didnt get any of the special packs. those are pretty cool and have some nice things but i'm more about the game itself. collectors editions of games to me are akin to special editions of DVDs where u don't really get much for the extra $ u are paying.
i havent raced online yet. i read in a review where you dont really get any rewards like points or $ for the RPG part of the game. im a bit hesitant too at the online play because the fact that every other game i've played online there's a ton of ppl who basically just play the game 12+ hrs a day and cheat, or talk **** or memorize everything. if the online thing is fun though i think that'll be the best lasting part of the game after all the solo A-spec and B-spec stuff is done.
right now i'm at L18 A and 8 B. id be WAY higher but have been putting more emphasis on 'leveling up' my social life rather than the game. :) plus itll always be there when i get home! playing on a 52" Sony W Bravia too so that's made the whole experience that much better. just bought/pimped out a F40 and won the ferrari race. a bit dissapointed to get a car i can buy from the dealership. a lot of cars you win you can buy, so i usually just end up selling those. bought a lot of used cars and used most, but that's been slowing down my progress too. ive been following the patterns of availiability in the used car section and some hardly ever come up, so ive been buying so i dont have to wait later on in the game.
in real life i bought a black BMW 2003 540i wagon m-sport. modded the intake to an AFE and the exhaust to a remus, probably due in part to this game and liking cars. now that they have ferrari/lambo i think i'll get better in telling the diff between the models when i see them here in this rich neighborhood where i work. saw a ferrari or lambo at lunch with 3 bunched low tailpipes. be fun to go home and look at the game and see if that car is available in the game!
anyways now that i know this thread exists i'll read the new posts (read all the old today) and chime in from time to time. maybe get some of your online names too so we can race!
pre ordered but didnt get any of the special packs. those are pretty cool and have some nice things but i'm more about the game itself. collectors editions of games to me are akin to special editions of DVDs where u don't really get much for the extra $ u are paying.
i havent raced online yet. i read in a review where you dont really get any rewards like points or $ for the RPG part of the game. im a bit hesitant too at the online play because the fact that every other game i've played online there's a ton of ppl who basically just play the game 12+ hrs a day and cheat, or talk **** or memorize everything. if the online thing is fun though i think that'll be the best lasting part of the game after all the solo A-spec and B-spec stuff is done.
right now i'm at L18 A and 8 B. id be WAY higher but have been putting more emphasis on 'leveling up' my social life rather than the game. :) plus itll always be there when i get home! playing on a 52" Sony W Bravia too so that's made the whole experience that much better. just bought/pimped out a F40 and won the ferrari race. a bit dissapointed to get a car i can buy from the dealership. a lot of cars you win you can buy, so i usually just end up selling those. bought a lot of used cars and used most, but that's been slowing down my progress too. ive been following the patterns of availiability in the used car section and some hardly ever come up, so ive been buying so i dont have to wait later on in the game.
in real life i bought a black BMW 2003 540i wagon m-sport. modded the intake to an AFE and the exhaust to a remus, probably due in part to this game and liking cars. now that they have ferrari/lambo i think i'll get better in telling the diff between the models when i see them here in this rich neighborhood where i work. saw a ferrari or lambo at lunch with 3 bunched low tailpipes. be fun to go home and look at the game and see if that car is available in the game!
anyways now that i know this thread exists i'll read the new posts (read all the old today) and chime in from time to time. maybe get some of your online names too so we can race!
portishead
Apr 11, 08:16 PM
They are abandoning it. I know quite a few FCP editors who have switched to Avid MC5 or Premiere Pro.
We are large facility with about 10-12 full time FCP editors and we will probably switch to Avid MC5 unless Apple provides *needed* features for the future.
I'd there's a general mood of 'Apple is abandoning FCP' in the post community and facilities/users are setting up their exit strategies.
And its a strategy. Buying into new software is expensive and time consuming.
Overreact much? FCP hasn't even been announced and your company is already talking about jumping ship? I call b.s. I'm in LA and I haven't heard anyone talking about switching anything. What needed features do you need that don't already exist?
We are large facility with about 10-12 full time FCP editors and we will probably switch to Avid MC5 unless Apple provides *needed* features for the future.
I'd there's a general mood of 'Apple is abandoning FCP' in the post community and facilities/users are setting up their exit strategies.
And its a strategy. Buying into new software is expensive and time consuming.
Overreact much? FCP hasn't even been announced and your company is already talking about jumping ship? I call b.s. I'm in LA and I haven't heard anyone talking about switching anything. What needed features do you need that don't already exist?
BaldiMac
Apr 6, 04:02 PM
It seems nobody learned from Apple's iPhone debacle:
"Hahaha, look at Android they only ship 1/10 of iPhones!!!" - 12 months later: "Uh, ok, Android outsells iOS 3:1 but Apple only ships 1 phone!!!!"
Now with tablets:
"Hahaha, look at the Android tablets, they only ship 1/10 of iPads." - 12 months later: Well you know...
Or:
"Hahaha, iPods outsell everyone else 3 to 1" - 10 years later: iPods outsell everyone else 3 to 1.
Apple has had a market share over 50% in three significant markets: iPods, digital music downloads, and "media tablets." They still have over 50% in all of those markets. Heck, you can probably throw mobile device apps in their aw well. There's no reason to think iPads will play out the same as iPhones.
"Hahaha, look at Android they only ship 1/10 of iPhones!!!" - 12 months later: "Uh, ok, Android outsells iOS 3:1 but Apple only ships 1 phone!!!!"
Now with tablets:
"Hahaha, look at the Android tablets, they only ship 1/10 of iPads." - 12 months later: Well you know...
Or:
"Hahaha, iPods outsell everyone else 3 to 1" - 10 years later: iPods outsell everyone else 3 to 1.
Apple has had a market share over 50% in three significant markets: iPods, digital music downloads, and "media tablets." They still have over 50% in all of those markets. Heck, you can probably throw mobile device apps in their aw well. There's no reason to think iPads will play out the same as iPhones.
aegisdesign
Sep 13, 12:35 PM
going out on a limb here and assuming you have a heavily cluttered desktop
Yes, I know. it takes me a couple of days to really clutter up my desktop whilst I'm working on a project and the desktop's the handiest place to stash stuff. I've also usually got 30-40 windows open too.
If I'm busy I don't have the time to de-clutter and get back teh snappy.
Yes, I know. it takes me a couple of days to really clutter up my desktop whilst I'm working on a project and the desktop's the handiest place to stash stuff. I've also usually got 30-40 windows open too.
If I'm busy I don't have the time to de-clutter and get back teh snappy.
dante@sisna.com
Aug 18, 04:53 AM
Untill the cooling-solution starts to leak fluids, that is ;)?
Not likely to happen.
I have used liquid cooling setups in my PC's that were not nearly as well built as the AC Delco inpired Quad G5 without any problems for more than 5 years running.
Besides, my $99 a year apple care will more than cover this.
There are minimal to no reports of problems with the Quad G5 cooling system. I've run 3 of these for nearly 9 months with no problems.
DJO
Not likely to happen.
I have used liquid cooling setups in my PC's that were not nearly as well built as the AC Delco inpired Quad G5 without any problems for more than 5 years running.
Besides, my $99 a year apple care will more than cover this.
There are minimal to no reports of problems with the Quad G5 cooling system. I've run 3 of these for nearly 9 months with no problems.
DJO
cheekyspanky
Aug 11, 06:47 PM
wooooo
yea! i was gonna buy the Sony K800 but now i'll wait a bit longer if the iPhone is really coming out casue i want one!
The K800 battery life is rubbish I've found, I wouldn't particularly recommend one, same with the K610i.
I guess this phone will be sold directly though Apple, as it would take months for the mobile phone networks to take a new handset through all the internal testing stages.
I've never paid for a phone up til now (as is the case with most UK residents I'd assume) so it would be an impressive feat if Apple can persuade people in this type of marketplace to actually put their hands in their pockets for a phone.
yea! i was gonna buy the Sony K800 but now i'll wait a bit longer if the iPhone is really coming out casue i want one!
The K800 battery life is rubbish I've found, I wouldn't particularly recommend one, same with the K610i.
I guess this phone will be sold directly though Apple, as it would take months for the mobile phone networks to take a new handset through all the internal testing stages.
I've never paid for a phone up til now (as is the case with most UK residents I'd assume) so it would be an impressive feat if Apple can persuade people in this type of marketplace to actually put their hands in their pockets for a phone.
FriarNurgle
Apr 27, 08:17 AM
for all the tin foil hatters out there, what will happen to the phone performance when the location services are turned off?
MacRumors
Aug 11, 10:05 AM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)
Despite being uncharacteristic of the secretive Steve Jobs we have grown to know, AppleInsider reports that the Apple CEO has been boasting about Apple's upcoming phone offering (http://www.appleinsider.com/article.php?id=1959) to his inner circle. Apparently, Steve's own excitement over the product has lead him to produce a few "zealous ramblings" dating back as early as this past spring.
AppleInsider also offers a little more information (although cryptic) on the characteristics of the phone.
One person familiar with the ongoings believes the Apple cofounder has commissioned the release of cell phone prototypes to at least two potential OEM manufacturing partners in recent months. Current designs are said to conform to Apple's integrated model and leverage its tightly-knit digital media franchises, that person added.
In addition, AppleInsider quotes a source who states that the phone is indeed set to launch "earlier than some people may be expecting, in the form of a 'big bang' introduction that will catch even some insiders off-guard." ThinkSecret has previously stated that the phone has seen delays (http://www.macrumors.com/pages/2006/03/20060330174059.shtml) that could set it back as far as next year, whereas Engadget has recently stated that the phone could arrive as early as this month (http://www.macrumors.com/pages/2006/07/20060729213347.shtml).
Despite being uncharacteristic of the secretive Steve Jobs we have grown to know, AppleInsider reports that the Apple CEO has been boasting about Apple's upcoming phone offering (http://www.appleinsider.com/article.php?id=1959) to his inner circle. Apparently, Steve's own excitement over the product has lead him to produce a few "zealous ramblings" dating back as early as this past spring.
AppleInsider also offers a little more information (although cryptic) on the characteristics of the phone.
One person familiar with the ongoings believes the Apple cofounder has commissioned the release of cell phone prototypes to at least two potential OEM manufacturing partners in recent months. Current designs are said to conform to Apple's integrated model and leverage its tightly-knit digital media franchises, that person added.
In addition, AppleInsider quotes a source who states that the phone is indeed set to launch "earlier than some people may be expecting, in the form of a 'big bang' introduction that will catch even some insiders off-guard." ThinkSecret has previously stated that the phone has seen delays (http://www.macrumors.com/pages/2006/03/20060330174059.shtml) that could set it back as far as next year, whereas Engadget has recently stated that the phone could arrive as early as this month (http://www.macrumors.com/pages/2006/07/20060729213347.shtml).
AndrewR23
Apr 11, 11:23 AM
I hope not. I want the 5 now :)
logandzwon
Apr 25, 03:13 PM
I love how Media and most everyone was asleep about this known issue, until just recently, and now it is some kind of emergency.
I am not an Apple apologist by any means, but it is NOT their fault if people are not securely backing up, their personal and private data.
Apple's only fault (IMHO) is not encrypting the location logfile on the phone, or the system with regards to backups. Regardless, security of data is the end user's responsibility, not the manufacturer of their computer or software.
See, I have a very different opinion.
Apple has an image of things just working. Apple actively promotes this image. The image is includes the idea that people don't have to worry about the details, like security of their devices. Even for backups, Apple makes it so all you need to have full backups is plug in an $50 usb drive.
That said, looking at the iPhone the way it is intended to be used, it's an accessory of your computer. A mobile remote with limited access to the "main" computer. If we except that view point, then;
I am not an Apple apologist by any means, but it is NOT their fault if people are not securely backing up, their personal and private data.
Apple's only fault (IMHO) is not encrypting the location logfile on the phone, or the system with regards to backups. Regardless, security of data is the end user's responsibility, not the manufacturer of their computer or software.
See, I have a very different opinion.
Apple has an image of things just working. Apple actively promotes this image. The image is includes the idea that people don't have to worry about the details, like security of their devices. Even for backups, Apple makes it so all you need to have full backups is plug in an $50 usb drive.
That said, looking at the iPhone the way it is intended to be used, it's an accessory of your computer. A mobile remote with limited access to the "main" computer. If we except that view point, then;
