Tokyo Disneyland reopening FAQ's

Just as a reminder, Tokyo Disneyland Park will resume operations beginning tomorrow, April 15, 2011. Both Tokyo Disneyland and Tokyo DisneySea Parks had been temporarily closed from March 12, 2011 following the Great East Japan Earthquake.

Tokyo Disneyland Park will reopen while making every effort to conserve the use of electricity in its operations. Furthermore, a portion of the ticket price will be donated toward the relief and recovery of the disaster-affected areas.

Tokyo Disneyland Operations

Reopening date: Friday, April 15, 2011

Operating hours: 8:00 a.m.–6:00 p.m.

Tokyo DisneySea Park remains temporarily closed for the time being, but we are aiming toward the earliest reopening of this Park as well.

Now, here you are some of the Frequently Asked Questions about the operations of the park:

~ FAQ's ~

Q1. How will you let us know about future reopenings?

We will post the information on the Tokyo Disney Resort Official WebSite.

Q2. If a rolling blackout occurs while the Park is open, how will it affect operating hours?

We will decide whether to shorten operating hours or close the park according to the scope of the rolling blackout and the severity of its effects.

Q3. How do you handle Passports whose dates fall within the period when the park was closed?

For customers who wish to visit Tokyo Disneyland:

You can visit after exchanging your Passport for a Revisit Passport, anytime between April 13, 2011 and March 31, 2012.

For customers who wish to visit Tokyo DisneySea:

You can visit after exchanging your Passport for a Revisit Passport, anytime between the date when the park reopens to March 31, 2012. The reopening date for Tokyo DisneySea is still to be determined.

For customers holding a Multi-Day Passport:

Customers holding a Passport whose valid period includes dates from March 11, 2011 to the end of the closure period can exchange them for a Revisit Passport for a period of the same duration.

Q4. How do you handle Tokyo Disneyland Annual Passports whose dates fall within the period when the park was closed?

For customers holding a Tokyo Disneyland Annual Passport:

Customers holding a Tokyo Disneyland Annual Passport whose valid period includes dates from March 11 to April 14, 2011 can receive a 35-day extension of the current valid period of the Tokyo Disneyland Annual Passport.

Note: No procedure is necessary. Simply visit the park with your existing passport.

Note: If the valid period expired during the closure period, the period of validity is extended 35 days from April 15, 2011 (extended to May 19, 2011), regardless of the date of expiration.

Q5. How do you handle Tokyo DisneySea Annual Passports whose dates fall within the period when the park was closed?

For customers holding a Tokyo DisneySea Annual Passport:

Customers holding a Tokyo DisneySea Annual Passport whose valid period includes dates from March 11 to the end of the closure period of Tokyo DisneySea can receive an extension of the current valid period of the Tokyo DisneySea Annual Passport equal to the number of days Tokyo DisneySea was closed.

Note: No procedure is necessary. Simply visit the park with your existing passport.

Note: If the valid period expired during the closure period, the period of validity is extended by the number of days Tokyo DisneySea was closed, starting from the reopening date, regardless of the date of expiration. The reopening date for Tokyo Disney Sea is still to be determined.

Q6. How do you handle 2-Park Annual Passports whose dates fall within the period when the park was closed?

For customers holding a 2-Park Passport:

Customers holding a 2-Park Passport whose valid period includes dates from March 11 to the end of the closure period (of Tokyo DisneySea) can receive an extension of the current valid period of the 2-Park Passport equal to the number of days Tokyo DisneySea was closed.

Note: No procedure is necessary. Simply visit the park with your existing passport.

Note: If the valid period expired during the closure period of Tokyo DisneySea, the period of validity is extended by the number of days Tokyo DisneySea was closed, starting from the reopening date, regardless of the date of expiration.

Note: The reopening date for Tokyo DisneySea is still to be determined.

Q7. How do you handle replacement of an Annual Passport that expired during the closure period?

Simply visit the park with your existing passport. We will produce a new Annual Passport for you.

Q8. When will you resume selling Tokyo DisneySea Annual Passports?

We will provide details following a decision on the reopening date for Tokyo DisneySea.

We said this many times, and we'll continue to repeat this: we continue to remember in our prayers all the people that have been suffering, and that may continue to suffer even now, due to the Earthquake that struck Japan. We hope that all of you will pray for them too.

Tokyo Disneyland Park reopens after earthquake

The Tokyo Disneyland Park will finally reopen next Friday, after the horrible earthquake that struck Japan:

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UPDATE: Reopening of Tokyo Disneyland Park on April 15, 2011

Today, Oriental Land Co., Ltd. announced that Tokyo Disneyland Park will reopen on April 15, 2011. Both Tokyo Disneyland and Tokyo DisneySea Parks have been temporarily closed since March 12, following the Great East Japan Earthquake.

"The reopening of businesses throughout the country will play an important role in Japan's recovery and Disney is eager to be a part of it," said Tom Staggs, chairman, Walt Disney Parks and Resorts.  "We're very proud of the team at the Tokyo Disney Resort and excited to see them welcoming the people of Japan to our park once again."

With the reopening of Tokyo Disneyland Park, every effort is being made to conserve the use of electricity in its operations. These efforts include shortened park operating hours; a reduction in the use of equipment in the park; and energy conservation in offices.

Additionally, now through May 14a portion of the ticket price for every guest admitted to the park will be donated to the relief and recovery of the disaster-affected areas through the Japanese Red Cross Society.

"Our teams in the U.S. and around the world have been very supportive as well," Tom said. "Cast members throughout the company, especially in parks and resorts, have been very generous by donating money to help their friends, family and fellow cast members in Japan.

Tokyo DisneySea Park remains temporarily closed for the time being, but efforts are underway toward the earliest reopening of this park as well.

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We continue to join everyone that is near all the people that had suffered due to the earthquake, and we pray that everything will be fixed soon. It's true that some improvements have already been made, but there's a lot of work that still needs to be done.

Update on Tokyo Disney Resort after the earthquake

The Disney Parks Blog has confirmed that no major damage has occurred at both Tokyo Disneyland and the new Aulani Resort, and most importantly, that nobody died in the park. More, from the Disney Parks Blog:

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Update on Tokyo Disney Resort, Aulani and the Disney Wonder

As many of you know, an 8.9-magnitude earthquake struck near the coast of Japan on Friday and Tokyo Disney Resort was one of the many areas affected. Fortunately our team on the ground has reported only minor injuries and minimal property damage at Tokyo Disneyland and Tokyo DisneySea. The safety of our guests and cast members is always our first concern so both parks will remain closed on Saturday to allow for a thorough inspection of our attractions and facilities. Cast members at the Tokyo Disney Resort are also providing humanitarian aid in the form of blankets, food and water for guests who are still at the resort due to the transportation challenges associated with the earthquake.

Because of the quake’s effect on the waters of the Pacific, the Disney Wonder’s itinerary was altered slightly due to the closure of the Port of Cabo. Aulani, a Disney Resort & Spa, currently under construction in Ko Olina, Hawai’i, was not impacted.

Our thoughts and sympathy go out to our guests, fellow Disney cast members and all of the people in Japan affected by this terrible disaster. We’ll share any additional information today by posting updates at the top of this page.

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More updates:

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Earthquake-Tsunami Update

As you may know, an approximate 8.9 magnitude earthquake struck near the coast of Japan, approximately 231 miles northeast of Tokyo at about 2:45 p.m. local time on Friday.

• In Tokyo, our Resort Operations team has reported only minor damage. There are no reports of any major injuries though several people were treated for anxiety after the quake. In an abundance of caution, Oriental Land Company has decided not to open Tokyo Disneyland and Tokyo DisneySea tomorrow (Saturday) to allow for teams to thoroughly inspect the parks.
• In Hawaii, the Aulani resort, which is still under construction north of Honolulu, has been unaffected at this time by the tsunami waves that traveled east. The Aulani team will continue to monitor the situation as the day progresses.
• In Southern California, the tsunami waves are not expected to impact the Disneyland Resort operation, but cast members who live near the California coast should remain cautious.
• The Disney Wonder is currently near the Mexican port of Cabo San Lucas. Because the Port of Cabo closed to cruise ships this morning, we have altered the Disney Wonder itinerary to include a day at sea today.
• There are no Adventures by Disney trips operating in this part of the world at this time.
• The TWDC Corporate Citizenship team has been monitoring the situation closely and they are preparing to provide support to Cast Members in affected areas. 

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We'll continue to cover this event, and we stay near the people in Japan that are dealing with this disaster.